Frequently Asked Questions
General
Yes, this ensures dedicated time and privacy for your care.
- ID
- Medical Aid Card
- Letter of referral from doctor
- Admin fee
Many are supported. Contact us to confirm your specific plan.
We accept all Medical Aids, WCA and private patients.
Advanced Wound Care
If your wound is painful, slow to heal, infected, or has not improved within a few days, you likely need advanced care. Chronic wounds or wounds caused by diabetes always require professional support.
If noticing any of the following – redness, increased wound drainage, fever, pain, swelling and if the wound feels warm to the touch.
- No improvement after 2–4 weeks
- Persistent pain or redness
- Excess discharge or odour
- Dead tissue or dark edges
- Re-opening after healing
- Difficulty standing or walking due to wound discomfort
If you recognise any of these, book a wound assessment.
- Increased redness or swelling
- Warmth around the wound
- Yellow/green discharge
- Bad smell
- Fever or chills
- Increased pain
Infections can worsen quickly early treatment is essential.
Yes. Diabetic wounds, especially foot ulcers, are high-risk and often heal slowly. Delayed care can lead to serious complications. Specialist wound care reduces the risk of infection, tissue damage, and amputation.
Yes. Moisture imbalance slows healing and increases the risk of infection. Advanced dressings help restore the correct environment for faster, safer recovery.
You can assist with prevention, but pressure sores (bed sores) should always be assessed professionally. They can progress quickly and often indicate underlying health concerns.
Common reasons include:
- Diabetes
- Poor circulation
- Infection
- Age
- Smoking
- Inappropriate dressings
- Pressure or friction
- Underlying medical conditions
We identify the cause and create a tailored treatment plan.
If you notice redness, tightness, heat, stitches pulling, or discharge, professional wound care can prevent complications and support smoother recovery.
Yes, we use gentle techniques, advanced dressings, and pain-reduction strategies to improve comfort during healing.
Stoma Care
You may need support if you experience:
- Leaking appliances
- Skin irritation or burning
- Difficulty fitting the appliance
- Bad odours or discomfort
- Changes in output
- Anxiety or uncertainty about daily routines
If you are unsure, a stoma review can help tremendously.
- Frequent leaks
- Redness or broken skin
- Itching or burning under the baseplate
- Bulging around the stoma
- Difficulty keeping the appliance secure
- Odour despite correct cleaning
A proper fit prevents irritation and improves confidence.
Yes. Adjusting to a stoma is a big life change, and emotional support is important. We guide you step-by-step through care routines, lifestyle adjustments, diet, and confidence-building.
It depends on your stoma type and output. We guide you on:
- Daily care routines
- Emptying schedules
- When and how to change appliances
- Tricks to prevent leaks or odour
Yes. Certain foods can increase gas, change output, or cause blockages. We offer personalised diet guidance to help you stay comfortable and confident.
Regular reviews are helpful for long-term patients too. Body shape, skin condition, and appliance technology can change over time.
A refitting ensures continued comfort and prevents leaks or skin damage.
This usually means:
- The appliance is leaking
- Your skin barrier is not suitable
- Allergies, barrier/baseplate not suitable for skin type
- Your stoma has changed shape
- Incorrect cleansing routine
We identify the cause and provide a corrective plan.
Absolutely. We recommend appliances that match your stoma type, skin sensitivity, body shape, lifestyle, and preferences, and guide you through suppliers.
Incontinence Care
Yes. Caregivers receive practical guidance that improves comfort and reduces stress for both the patient and caregiver.
- Older adults
- Post-surgery patients
- New mothers
- Individuals with chronic illness
- People with limited mobility
- Caregivers managing a loved one’s care
Start your journey to better healing and comfort today.
Contact us for a consultation.
ex 1 Reception (Cher)
ex 2 Case management (Kathy)
ex 3 Stock control (Jackie)